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Support Home | FAQ | Upgrades | Downloads | Documentation | Compatibility | Register | My Plug-in Details | Contact Support

Support - FAQ

Authorisation
  Do Sonnox Oxford plug-ins have Copy Protection ? Arrow
  How do I get my Oxford plug-ins re-authorised after formatting my system disk ? Arrow
  How do I authorise my Oxford plug-in for use with my iLok key ? Arrow
  I am registering a new Oxford plug-in, but I get a Upgrade Warning Message. What does this mean? Arrow
Compatibility
  Under which Operating Systems do Oxford plug-ins work ? Arrow
  Are Oxford plug-ins available for Intel based Macs? Arrow
  Are Oxford plug-ins qualified for OSX 10.5 Leopard? Arrow
  Why is the SuprEsser only available as a native plug-in? Arrow
  Do Oxford plug-ins work with Pro Tools 8? Arrow
  Can Oxford plug-ins run on older DSP Farm cards ? Arrow
  How can I run Oxford plug-ins on my Mix system without OS9 suppport ? Arrow
  Are Oxford plug-ins compatible with XP/Vista 64 and Windows 7? Arrow
Demos
  How can I demo the Oxford plug-ins? Arrow
  What version of PowerCore drivers do I need for Oxford PowerCore demos? Arrow
General
  Where can I get user manuals ? Arrow
  Who do I contact for technical support or report problems to ? Arrow
  Can I get a discount if buying two or more Oxford plug-ins? Arrow
  Do all Oxford plug-ins come with presets? Arrow
  How do I change my registered email address? Arrow
Installation
  After upgrading, I get an error saying that my plug-ins could not authorise. Arrow
  Why doesn't my Oxford plug-in show up? Arrow
  The Audio Units installer doesn't work - What can I do? Arrow
Oxford VENUE plugins
  How do I install Oxford plug-ins on my Venue system ? Arrow
Transferring Licences
  What do I need to know before I try to sell my Oxford plug-in licence? Arrow
  I have written permission from Sonnox to transfer my licence. What do I do now ? Arrow
  I’ve seen an Oxford plug-in for sale from a non-authorised source. What do I need to know before I try to buy it ? Arrow
  I purchased a licence second-hand and I have the serial number or details of the previous owner. Arrow
  I purchased a licence second-hand and I do NOT have the serial number or details of the previous owner. Arrow
  I need to re-register my licence. How do I do this, and how much will it cost ? Arrow
Updates
  How do I obtain the latest updates for Oxford plug-ins? Arrow
  How do I download the latest version of my Oxford plug-in ? Arrow
Upgrades
  How do I upgrade my Oxford plug-in to the latest version? How much will it cost? Arrow
  How do I add the GML option for my Oxford EQ? Arrow
  How do I upgrade my Oxford PowerCore plug-ins, compatible with PowerCore 3.0? Arrow
  What are the latest Oxford plug-ins licence types? Arrow

 

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